Return and Refund

 Sex dolls purchased from may be returned within 30 days after purchase. Most sex dolls that have never been used can be returned to our warehouse. Unless stated otherwise in the list of exceptions below.

The used sex doll are not eligible for return, refund or exchange.

All the sex doll and gifts must be returned in the original manufacturer's packaging.

Check the doll immediately after receiving the package. Please contact us of the products details and take a shot if defective or damaged when you received the package.

All factory errors will be fixed at no charge. We will provide the best solution. or send you a replacement by our account.


If you are not satisfied with your purchase, or no interests for the item you bought, you can apply for the refund. The refund will happen:

·Due to cancellations before shipment will incur deduction 5% of the order processing fee.

·Due to the parcel has been shipped out and you are applying for the refund before receiving it, we will deduct order 20% total value for the freight losses.

·Due to the incorrect shipping information, the parcel fails to be delivered and returned, we will deduct order 20% total value for the freight losses.

All the returns and refund caused by customers side, the customer must bear the double freight. Any item returned that is not in resalable condition, the application of refund may be rejected.