Thanks for your order on ULOVESEXDOLL. ULOVESEXDOLL team is working on your order. As sex doll products are special and involve complex working procedures, and it takes the 3-5 business day to complete manufacturing a doll. You'll be informed when your package shipped.

Toys will be shipped in discreet & intact packaging and Guaranteed product quality, please don't worry.

How much will it be for the express fee?
We support free shipping to the worldwide.

How about the delivery time?
In general, it will be delivered in 3-5 days. When shipping to the remote area, it will be about 7-10 days.

Should I pay for the customs duties and taxes?
Depending on your local laws, you may be asked to pay for import duties and taxes in customs clearance. If you are in USA, UK, France, Spain and other Members of the European Union, then you will be no responsibility for paying the extra fee.

What if I'm out when the package arrives?
If you're out when your package arrived, you can make an appointment for another time with the courier, or you can collect the parcel at the courier service spot by yourself.

What if my parcel doesn't arrive in time?
If your parcel is more than 12 working days overdue, please contact us.

Track your order as follow:
International Express - DHL:
International Express - FedEx :
International Express - UPS:

We will choose one forwarder for you, depending on which is the most convenient, safest and fastest for you. Normally DHL is our first choice.
By providing the most effective solution as our goal,If you have any questions, please send an email to . We will get back to you as soon as possible.

ULOVESEXDOLL has been inspected the item carefully before shipped. We can not avoid any risk in transit. Please check your item as soon as it arrives. And you can contact ULOVESEXDOLL and send photos within 48 hours after package delivery if any problem.

Sex dolls purchased from may be returned within 30 days after purchase. Most sex dolls that have never been used can be returned to our warehouse. Unless stated otherwise in the list of exceptions below.

The used sex doll are not eligible for return, refund or exchange.

All the sex doll and gifts must be returned in the original manufacturer's packaging.

Check the doll immediately after receiving the package. Please contact us of the products details and take a shot if defective or damaged when you received the package.

All factory errors will be fixed at no charge. We will provide the best solution. or send you a replacement by our account.

If you are not satisfied with your purchase, or no interests for the item you bought, you can apply for the refund. The refund will happen:

·Due to cancellations before shipment will incur deduction 5% of the order processing fee.

·Due to the parcel has been shipped out and you are applying for the refund before receiving it, we will deduct order 20% total value for the freight losses.

·Due to the incorrect shipping information, the parcel fails to be delivered and returned, we will deduct order 20% total value for the freight losses.

All the returns and refund caused by customers side, the customer must bear the double freight. Any item returned that is not in resalable condition, the application of refund may be rejected.
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